Access Control
Customer Guide

Using fobs, PIN codes, and video door entry — plus what to do when access is denied, credentials are lost, or doors fail to release.

01
Akuvox R29 / E16
Video Door Station & Indoor Monitor — Customer Guide
Video Entry SIP
System Overview
The Akuvox R29 is a SIP-based video door station installed at your entrance. When a visitor presses the call button, it rings through to the Akuvox E16 indoor monitor (or a smartphone via the Akuvox SmartPlus app). You can see the visitor on screen, speak to them, and release the door — all without leaving your desk or home.
Door Station
Akuvox R29 — outdoor, vandal-resistant, HD camera, keypad
Indoor Monitor
Akuvox E16 — 7" touchscreen, two-way audio/video, door release button
Mobile App
Akuvox SmartPlus — answer calls and release doors from your smartphone
Door Release
Electric strike or magnetic lock — released by pressing the unlock button on the monitor or app
Answering a Visitor Call
  1. Visitor presses call button on the R29 door station — the E16 indoor monitor rings and displays live video of the visitor.
  2. Answer the call by tapping the green answer button on the E16 touchscreen (or accepting on the SmartPlus app).
  3. Speak to the visitor using the two-way audio. You can see them on screen; they can hear you but cannot see you (camera is one-way to visitor).
  4. Release the door by pressing the unlock/door release button on the E16 screen. The electric strike or mag-lock will release for a timed period (typically 5–10 seconds).
  5. End the call by pressing the red end button. The door will re-lock automatically after the timed release period.
Using the PIN Keypad (R29)
If your R29 is fitted with a keypad, authorised users can enter a PIN code directly on the door station to release the door without calling the indoor monitor. Your PIN code is set by your system administrator — contact AFS if you need it changed.
E16 Indoor Monitor — Display States
Screen StateMeaningAction
Incoming Call (ringing)A visitor has pressed the call button at the door station.Tap green answer button to speak and view visitor.
Standby / Home ScreenSystem is idle and ready. No visitors present.No action required.
Missed Call NotificationA visitor called but was not answered.Review missed call log on the monitor or app.
No Network / OfflineThe monitor has lost its network connection.Check your network/Wi-Fi. Contact AFS if persists.
Akuvox SmartPlus App
The SmartPlus app allows you to answer door calls and release the door from anywhere with an internet connection. Download from the App Store or Google Play and ask your system administrator to add your account. Ensure notifications are enabled for the app so you don't miss visitor calls.
Common Issues & What To Do
IssueLikely CauseWhat To Do
No video on E16 when visitor callsNetwork issue between door station and monitor, or camera fault.Check the E16 is powered and on the network. Restart the monitor. Contact AFS if persists.
Door not releasing when I press unlockElectric strike or mag-lock fault, or relay not triggered.Check the door is not physically obstructed. Contact AFS — do not force the door.
No audio — can't hear visitorVolume muted on E16, or microphone/speaker fault on R29.Check E16 volume. Try the SmartPlus app. Contact AFS if both fail.
App not receiving callsPush notifications disabled, or account not registered to the system.Enable notifications for SmartPlus in phone settings. Check with your administrator that your account is active.
PIN code not working on keypadIncorrect PIN entered, or PIN has been changed/deleted.Try again carefully. Contact your system administrator or AFS to reset.
E16 screen blank / unresponsivePower loss to the indoor monitor.Check the PoE switch or power supply to the monitor. Contact AFS.
02
HID Global
Fob & Card Reader — Customer Guide
Fob / Card RFID
System Overview
HID Global is one of the world's most widely used access control credential systems. Your site uses HID readers — the black or grey wall-mounted units with the HID logo. Access is granted using a proximity fob, smart card (iCLASS / Seos), or mobile credential on your smartphone.
Credential Types
Proximity fob, iCLASS smart card, Seos mobile credential (smartphone)
Read Range
Proximity: 5–10cm. iCLASS/Seos: up to 10cm. Mobile: up to 10cm (Bluetooth/NFC)
Reader Feedback
Green LED + beep = access granted. Red LED + beep = access denied.
Lost Credential
Report immediately to your system administrator — lost credentials can be remotely deactivated.
How to Use Your Fob or Card
  1. Present your credential to the HID reader — hold your fob, card, or phone within 5–10cm of the reader face.
  2. Wait for confirmation — a green LED and single beep means access is granted. The door will release immediately.
  3. Open the door promptly — the electric strike or mag-lock releases for a timed period (typically 3–5 seconds). Pull or push the door within this window.
  4. Do not tailgate — allow the door to fully close and re-lock before the next person presents their credential. Tailgating bypasses the access log and may trigger an alarm.
Using a Mobile Credential (HID Mobile Access)
If your site uses HID Mobile Access, you will have received an invitation email to download the HID Mobile Access app. Once set up, hold your phone near the reader with the screen on (Bluetooth must be enabled). Some readers also support Twist and Go — twist your wrist towards the reader to trigger the Bluetooth read without removing your phone from your pocket.
Reader LED & Beep Indicators
IndicatorMeaningAction
Green LED + 1 beepAccess granted — credential is valid and authorised for this door.Open the door promptly.
Red LED + 2 beepsAccess denied — credential not authorised for this door, or outside permitted hours.Check you are using the correct door. Contact your administrator if you believe access should be granted.
Amber/Yellow LEDReader in tamper state, or system fault.Do not attempt to force entry. Contact AFS.
No LED / No responseReader has no power, or is offline.Try an alternative entrance. Contact AFS.
Common Issues & What To Do
IssueLikely CauseAction
Fob not reading — red LEDCredential not enrolled, deactivated, or out of permitted hours.Contact your system administrator to check your credential status and time profile.
Fob not reading — no responseReader offline or no power.Try another door. Contact AFS.
Door releases but won't openDoor physically stuck, or release time too short.Do not force. Contact AFS to adjust release time or inspect the door hardware.
Lost or stolen fob/card—Report immediately to your administrator. The credential can be deactivated remotely within minutes.
Mobile credential not workingBluetooth off, app not updated, or credential expired.Enable Bluetooth. Update the HID Mobile Access app. Contact your administrator to re-invite if needed.
03
Paxton Net2 / Switch2 / Compact
Fob, Card & PIN Access — Customer Guide
Fob / Card PIN
System Overview
Paxton is a UK-based access control manufacturer widely used across commercial and residential sites. You may have a Net2 (networked, PC-managed), Switch2 (standalone, no PC required), or Compact (single-door standalone) system. Access is typically granted using a Paxton proximity fob or token, or a PIN code entered on a keypad reader.
Net2
Networked system — managed via Net2 software on a PC. Supports multiple doors, time zones, and reporting.
Switch2
Standalone — no PC required. Fob/token access. Up to 2 doors per controller.
Compact
Single-door standalone. Fob/token access. Simple, reliable, no software needed.
Credential
Paxton proximity fob, token, or smart card. Some readers also accept a PIN.
Using Your Paxton Fob or Token
  1. Present your fob or token to the Paxton reader — hold it within 5cm of the reader face (the flat surface with the Paxton logo or LED).
  2. Wait for the green LED and a beep — this confirms access is granted and the door will release.
  3. Open the door promptly — the lock releases for a short timed period (typically 3–5 seconds).
  4. Allow the door to close before the next person presents their credential.
Using a PIN Code
If your reader has a keypad, enter your PIN followed by the hash (#) or star (*) key (depending on reader model). A green LED and beep confirms access. Your PIN is set by your system administrator — contact AFS to request a change.
Using Fob + PIN (Two-Factor)
Some high-security doors require both your fob and a PIN. Present your fob first — the reader will beep and flash amber. Then enter your PIN within 10 seconds. Both must be valid for the door to release.
Reader LED Indicators
LED / BeepMeaningAction
Green LED + 1 beepAccess granted.Open the door promptly.
Red LED + 2 beepsAccess denied — fob not enrolled, deactivated, or outside permitted hours.Contact your administrator.
Amber LED + beepFob accepted — now enter PIN (two-factor mode).Enter your PIN within 10 seconds.
No LEDReader has no power or is offline.Try another entrance. Contact AFS.
Common Issues & What To Do
IssueLikely CauseAction
Fob gives red LEDFob not enrolled, expired, or outside time zone.Contact your system administrator to check your fob status.
Fob not responding at allReader offline or fob damaged.Try another reader. If fob is damaged, request a replacement from your administrator.
PIN not acceptedIncorrect PIN, or PIN has been reset.Try again carefully. Contact your administrator if still failing.
Door releases but won't openDoor physically stuck, or release duration too short.Do not force. Contact AFS to inspect the door hardware.
Lost or stolen fob—Report immediately to your administrator. Fobs can be deactivated remotely via Net2 software.
04
Paxton10
Smart Fob, PIN & Mobile App Access — Customer Guide
Fob / Card App-Based
System Overview
Paxton10 is Paxton's latest cloud-connected access control platform. It supports fobs, smart cards, PIN codes, and the Paxton10 mobile app — allowing you to use your smartphone as a door credential. The system is managed via a web browser or the Paxton10 app by your administrator.
Credential Options
Paxton10 fob, smart card, PIN code, or Paxton10 mobile app (Bluetooth/NFC)
Mobile App
Paxton10 app — available on iOS and Android. Requires Bluetooth to be enabled.
Cloud Management
System managed via paxton10.com — your administrator controls access rights and schedules.
Reader Feedback
Green LED + beep = granted. Red LED + beep = denied. Amber = PIN required.
Using Your Fob, Card, or PIN
  1. Present your credential to the Paxton10 reader — hold fob or card within 5cm, or enter your PIN followed by the # key.
  2. Green LED + beep = access granted. Open the door promptly.
  3. Red LED + 2 beeps = access denied. Check you are at the correct door and within your permitted hours.
Using the Paxton10 Mobile App
  1. Download the Paxton10 app from the App Store or Google Play.
  2. Accept the invitation sent to your email by your administrator — this links your account to the system.
  3. Ensure Bluetooth is enabled on your phone.
  4. Open the app and tap the door you want to unlock, or hold your phone near the reader for automatic Bluetooth detection.
  5. The door will release as normal — green LED and beep confirms access.
Reader & App Indicators
IndicatorMeaningAction
Green LED + 1 beepAccess granted.Open the door promptly.
Red LED + 2 beepsAccess denied.Contact your administrator to check your access rights.
Amber LEDPIN required (two-factor mode).Enter your PIN within 10 seconds.
App — No Doors ListedYour account has not been set up, or no doors assigned to you.Contact your administrator to check your Paxton10 account.
Common Issues & What To Do
IssueLikely CauseAction
Fob / card deniedCredential deactivated, expired, or outside permitted hours.Contact your administrator to check your credential and time profile.
App not unlocking doorBluetooth off, app not updated, or credential not assigned.Enable Bluetooth. Update the Paxton10 app. Contact your administrator.
Didn't receive app invitation emailEmail in spam, or wrong email address used by administrator.Check spam folder. Ask your administrator to resend the invitation.
Lost fob—Report immediately to your administrator — fobs can be deactivated remotely via paxton10.com.
Door releases but won't openDoor physically stuck or hardware fault.Do not force. Contact AFS.
05
Salto SVN / XS4 / Neo
Smart Card & Mobile Access — Customer Guide
Fob / Card App-Based
System Overview
Salto is a Spanish access control manufacturer known for its wire-free electronic door locks. The SVN (SALTO Virtual Network) system updates your card's access rights each time you present it at an online reader — so your card is always up to date without needing to be re-programmed at a desk. The XS4 and Neo are the lock hardware ranges. Mobile access is available via the SALTO JustIN Mobile app.
Credential
MIFARE DESFire smart card or fob. Mobile via SALTO JustIN app (BLE/NFC).
SVN Update Points
Online readers (black units, usually at main entrances) update your card's access rights automatically.
Offline Locks
Internal doors may use offline Salto locks — access is stored on your card, updated at SVN update points.
Card Expiry
Cards can be set to expire on a specific date. If access is denied, your card may need renewing.
Using Your Salto Card or Fob
  1. Present your card or fob to the Salto reader — hold it within 3–5cm of the reader face.
  2. Green LED + beep = access granted. The lock will release — turn the handle or push the door.
  3. Red LED + beep = access denied. See the faults tab for common causes.
  4. Use SVN update points regularly — if your access rights have changed (e.g., new time zone, new doors added), present your card at a main entrance SVN reader to update it before trying internal doors.
Using SALTO JustIN Mobile App
Download the SALTO JustIN Mobile app (iOS / Android). Your administrator will send you an invitation. Ensure Bluetooth is enabled. Hold your phone near the reader or use the in-app button to unlock. The app also allows you to see which doors you have access to.
Reader LED Indicators
LED / BeepMeaningAction
Green LED + 1 beepAccess granted.Turn handle or push door promptly.
Red LED + 2 beepsAccess denied — card not authorised, expired, or outside permitted hours.Try an SVN update point first. Then contact your administrator.
Amber/Orange LEDCard is about to expire, or access rights need updating at an SVN point.Present card at a main entrance SVN reader to update. Contact administrator if still failing.
No responseLock battery low or reader offline.Contact AFS — Salto offline locks use batteries that require periodic replacement.
Common Issues & What To Do
IssueLikely CauseAction
Card denied at internal doorCard access rights not updated at SVN point.Present your card at the main entrance SVN reader first, then retry the internal door.
Card expiredCard validity date has passed.Contact your administrator to renew your card.
Lock not respondingLock battery depleted.Contact AFS to replace the lock battery.
Lost card—Report immediately to your administrator — cards can be blacklisted and will be blocked at the next SVN update point read.
App not workingBluetooth off, invitation expired, or account issue.Enable Bluetooth. Ask your administrator to resend the JustIN invitation.
06
Videx Door Entry
Audio & Video Intercom — Customer Guide
Video Entry PIN
System Overview
Videx is a UK-based door entry manufacturer. Their systems range from simple audio intercoms to full video door entry with colour cameras. The door station (outside unit) allows visitors to call individual flats or offices. The internal handset or monitor allows residents/occupants to speak to visitors and release the door.
Audio Systems
Visitor presses your button on the door panel — your handset rings. Lift to speak and press 9 (or the door release button) to let them in.
Video Systems
As above, but with a colour screen on your internal monitor showing the visitor camera image.
PIN Entry
Some Videx panels have a keypad — authorised users can enter a PIN to release the door directly.
Fob / Proximity
Many Videx panels also accept proximity fobs for direct entry without calling the handset.
Answering a Visitor (Audio Handset)
  1. Visitor presses your button on the Videx door panel — your internal handset rings.
  2. Lift the handset to answer and speak to the visitor.
  3. Release the door by pressing the 9 key on your handset (or the dedicated door release button if fitted). The door will release for a timed period.
  4. Replace the handset to end the call. The door will re-lock automatically.
Answering a Visitor (Video Monitor)
  1. When the visitor calls, your video monitor will ring and display the camera image.
  2. Press the answer button (usually a handset or green phone icon) to speak to the visitor.
  3. Press the door release button (usually a padlock or key icon) to unlock the door.
  4. Press end/hang up to close the call.
Using a PIN Code
Enter your PIN on the Videx keypad followed by the # key. A green LED or click of the lock confirms entry. Your PIN is set by your system administrator.
Panel & Handset Indicators
IndicatorMeaningAction
Green LED on panelDoor released — entry permitted.Push or pull door promptly.
Red LED on panelDoor locked / access denied.Wait for a resident to release, or use your fob/PIN.
Handset ringing but no answerResident not available or handset fault.Try calling again or contact the resident by other means.
No power to panelPower supply fault.Contact AFS.
Common Issues & What To Do
IssueLikely CauseAction
Handset not ringing when visitor callsHandset unplugged, volume off, or wiring fault.Check handset is plugged in and volume is turned up. Contact AFS if persists.
Can't hear visitor / poor audioVolume low, or microphone/speaker fault.Adjust volume on handset. Contact AFS if audio quality remains poor.
Door not releasing when I press 9Door release relay fault, or electric strike/mag-lock fault.Contact AFS — do not force the door.
PIN not acceptedIncorrect PIN or PIN has been changed.Contact your administrator to verify or reset your PIN.
Fob not workingFob not enrolled or deactivated.Contact your administrator to check fob status.
No image on video monitorCamera fault or network/wiring issue.Contact AFS.